ABSOLUTELY TERRIBLE. I don't waste time writing reviews, but I am so pissed and disappointed about all of our interactions and experiences with Bodewell Appliance Care that I felt compelled to get it out into the universe. The matching cabinet panel fell off of our Monogram dishwasher and we were unable to get it back on because the flimsy, cheap metal used on the dishwasher door was completely bent and mangled. We called the supplier who submitted the service request to GE who sent out their contracted "service experts" at Bodewell. At the initial appointment to fix the dishwasher door, THE TECHNICIANS BROKE THE CIRCUIT BOARD and had to order a replacement wiring harness to make it work again. Dishwasher was out of commission for a week until the new harness came in and the technician was able to replace it. Upon getting the dishwasher to work again, the technicians completely forgot about the INITITAL ISSUE and the door/cabinet panel was never addressed. I had to call and schedule another appointment for a technician to come out and inspect the door, SINCE THERE WAS NO RECORD OF THE INTITAL ISSUE. Technician came by and just said we needed to order a new door. Fine. Door, gets ordered, technician shows up, replaces the door, puts the panel back on, tells us not to pull the handle too hard or the panel will fall off again, door slams open THE SAME DAY because the tension was not set correctly for the extra weight, and THE PANEL FALLS OFF AGAIN. Call immediately and they say another technician will come out in 5 days, but we will be their first stop. Fine, whatever. Appointment day (widow 8am-12pm), no one shows. 11:30am I call and they say the technician will call me with an ETA. 12:15pm no call no show, I call again and they say I am not on the schedule and there is NO RECORD OF EITHER OF MY LAST TWO CONVERSATIONS. Offer me another appointment the next day 12-5pm. I decline because I am not waiting around for another 5 hours, and I ask to be escalated to get an exact appointment time. Support team says there is no way to do that, EVEN FOR A CUSTOMER WHO HAS BEEN SCREWED OVER AND OVER AGAIN BY THEIR COMPANY. The only thing they can do is request that we are the first stop on the day of the appointment. I understand that mistakes happen, but our experiences with this company HAVE ALL BEEN DISAPPOINTING AND FRUSTRATING, and the worst part is that we can not ask for or receive any compensation because this is all being done under warranty! What an awful business
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