Review Time
I purchases all new appliances for my new construction home, which was $15,000.00. The dishwasher almost immediately started leaking. The warranty information requires you to go through Bodewell Appliance Care Experts, and not the store you purchased from, even if they are an authorized dealer. The first company they arranged to come look at the dishwasher didn't show up after my wife, who was 36 weeks pregnant at the time, took off work and sat at home for 10 hours (the appointment time was 8am-5pm and couldn't do anything until after the 5pm deadline passed). Their response was to offer to send us paper plates and $25 for my wife's time. It's been a nightmare to reschedule. We are now on our 4th appointment, which we have had to take off work to be home for, and the dishwasher is still not fixed. The max compensation they can offer someone for this headache is $75. I will never purchase a GE Appliance again.
This company is dreadful. It would be better to go without appliances than to buy from them. Their products can be hazardous due to poor construction. They show no willingness to resolve issues unless absolutely necessary. It feels like they have disdain for their customers. Their quality control is appalling, and their customer service is even worse.
This company is awful. It would be better to go without appliances than to buy from them. Their products can be outright dangerous due to poor construction. They show no willingness to fix issues unless they absolutely have to. It feels like they have no regard for their customers. Their quality control is terrible, and their customer service is even worse.
My gas dryer constantly breaks down. Repair professionals have mentioned it's due to "poor manufacturing design and low-quality parts." They didn't have the necessary parts in stock and had to order them, which will take a week. I can either attempt the repair myself or wait for the technician to come back, but the date is uncertain.
I will never purchase from this brand again. After a long wait, I encountered a rude representative and was disconnected. Their online chat requested credit card information just to discuss a faulty product that is still under warranty. It feels like they deliberately make it difficult to reach a human for help after the sale. I'm switching to a more reliable brand.
A few months ago, I bought a washing machine. It frequently trips the dedicated circuit breaker, which my previous machine never did. We checked the wiring and even replaced the circuit breaker, but the issue persisted. A technician acknowledged the problem was due to the circuit design. I contacted customer relations, and they offered another technician visit but wouldn’t take responsibility otherwise. It seems like a design flaw that doesn't function in its intended environment.
We bought a top-of-the-line electric range, and right after delivery, it had issues with the touchpad. After receiving a replacement, it's now malfunctioning again just before the holidays, and we have guests coming. It's unacceptable that such an expensive appliance has so many problems, and the only solution offered is a repair that won't be available for weeks. I will never recommend this brand.
For over two months, I've been trying to fix my expensive fridge, which has a manufacturer defect. They finally found a temporary solution, but it created another major issue. They've now stated they can't fix it and suggested I buy a new one, refusing to honor the warranty. I'm getting legal advice and contacting relevant authorities.
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