I am writing this review in hope that it will spur somebody from gear4music into action. On the 4th of November I ordered a used Martin d10e from your website with order number W12508239 for £799 plus a shipping upgrade. On the 5th November I received 3 emails at 7am, 10am, and 11am all stating that my order would be delayed due to a supplier issue. I found this a bit strange considering it's a second hand guitar, surely you'd have it in stock. 10pm the same day I received an email from DPD stating my order was shipped and would be delivered tomorrow. Brilliant I thought. I arrived home on the 6th November to find the package waiting for me. I was greeted with completely original Martin d10e packaging. However once opening it what I discovered inside was a Martin dx-2, fairly well used with several marks on it and a stained case. A quick Google of the model and it would appear I've just received a guitar worth half of what I've just paid. I contacted you immediately via a link on my order and started a return. It stated I would be contacted within 24 hours and receive return tracking information.I was contacted the next day and after sending some photos and reviewing the original advert it turned out that the guitar had been falsely advertised by yourselves. The original advert for a used d10e consisted of mainly photos of a new d10e and 2 small images of a used dx2. Something I admittedly hadn't picked up on as they do look similar. This also being my first ever guitar purchase, and I felt in safe hands with the "guitar experts" ( direct quote ) at gear4music.8 days later and despite your apology and acknowledgement of the error I still have the dx-2 sat here in the packaging waiting to be returned. No return postage has been booked. Staff from customer services while very polite take days to reply at a time. Can someone please contact me regarding this matter. I had wanted to return this and then use the refund plus additional money to purchase a new Martin guitar from you but I'm losing faith here
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Gelanceerd in 2003 en nu met meer dan 1.500.000 klanten, Gear4music is een vooraanstaande retailer van muziekinstrumenten en muziekapparatuur. U kunt muziekproducten kopen van orkestrale instrumenten tot rock-'n-roll, inclusief gitaren, drumkits, digitale piano's, saxofoons en cello's, zowel als toonaangevende opname- en studioapparatuur.
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