I ordered a PA system from Gear4Music and when I tried to pay, the payment didn’t go through. The next day I tried again and it did work. A week later I received the PA system and the following day another one. Long story short, Gear4Music erroneously sent two systems. With the PA costing 460chf and being an honest person, I called up their customer service team to explain. They had no idea and asked me to return it. They arranged dhl but I had to change my plans to match the schedule and re-package some boxes which were damaged during the original shipment. For my troubles they said in the future they would offer me a discount.Fast forward three months and I email about a mixer I am interested in costing 237chf. They offer me 40chf off but still have to pay the postage. I explained to them that I did them a favour informing them and returning the second PA, which of course I could have easily kept or returned one based on the actual order and they would be none the wiser. They said they have small profit margins and can’t make a better gesture. It’s insulting how they treat customers, especially when you help them out massively with a mistake on their end that they had no idea about. Shameful and don’t use them.*Update - 21.01.2022*Following the request from Gear4Music to get in touch, I forwarded all the correspondence and reference to their contact on this review. No response for two weeks. I wrote again and eventually got a reply which ignored all of what I had written and confirmed I have a 40chf reduction. So it would seem that despite what Gear4Music publicly say about it not being standard practice is simply not true. You won’t be valued as a customer here so don’t give them your coin. I have used Thomann for many other purchases and they are in a different league. Better prices, products and don’t customers treat you like this.
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Gelanceerd in 2003 en nu met meer dan 1.500.000 klanten, Gear4music is een vooraanstaande retailer van muziekinstrumenten en muziekapparatuur. U kunt muziekproducten kopen van orkestrale instrumenten tot rock-'n-roll, inclusief gitaren, drumkits, digitale piano's, saxofoons en cello's, zowel als toonaangevende opname- en studioapparatuur.
Van beginnersgitaren tot professionele microfoons en versterkers, de Gear4music online muziekwinkel heeft een enorm scala aan muziekapparatuur beschikbaar. Of je nu op zoek bent naar een viool, keyboard, elektronische drumkit of PA-systeem, wij kunnen u helpen.
We hebben enkele van de grootste merken op voorraad, waaronder Yamaha, Roland, Casio, Fender, Ibanez, Alesis, Behringer en Gibson, evenals ons eigen voordelige assortiment van Gear4music muziekproducten. We zijn voortdurend bezig met het ontwikkelen en verbeteren van onze klantenservice door distributiecentra te openen om leveringsopties te verbeteren en levertijden te verkorten.See more
