I bought a bracelet with a picture of my dog in a stone. The stone fell out a week after receiving it. I contacted the company and sent pictures. The company say they will look into the issue. I followed up a week later and received a reply of your order has been delivered. They were talking about my original order. I then stated I reported an issue and they said it was past the 30 day period for a refund or replacement, but it was only 28 days when I received that email. I let them know I contacted them a week after receiving the item. They didnt care and said there was nothing they could do for me. This item meant a lot to me bc it was a picture of my dog that I just had to put to sleep. Im very disappointed.
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With more than 5 years working in the e-commerce field with the motto Best Service - Unique Items - Right Time, we have been bringing to our customers qualified products and unique designs with all dedicated service from GeckoCustom Team. We always keep an eye on the latest trends for such kind of our products and continuously improve our products and out our customer's wishes first.See more
