I've been utilizing the platform for a significant time, and while I initially encountered some challenges that seemed to escalate, I've seen some improvements. My primary interest has been the selection reports, which are intended to prepare you for the races of the day. Regrettably, these reports often faced issues, and the support team appeared unable to address them, leading to a frustrating experience when I couldn't access the day's selections. Additionally, the site's Pace predictor often categorized races inaccurately, but with some racing knowledge, one can evaluate the pace independently. Despite these setbacks, the remainder of the site operates effectively, providing performance data and allowing users to filter by several criteria, which is beneficial. Overall, the platform offers many positive features, but the issues I faced were considerable, especially given the pricing compared to other services. UPDATE: The representative reached out to me and provided a fair resolution, including a partial refund. Initially, I rated the service two stars, but considering its value for most users, I've increased it to three stars. Importantly, I've managed to profit enough to cover my subscription costs, which is crucial for me. UPDATE 2: The representative provided a workaround that effectively addressed my issues, prompting another review upgrade. UPDATE 3: After two weeks, the representative kept in touch, leading to not only solutions but also improvements. Now, I find the service exceptional in nearly every aspect, leading me to award it a full five-star rating.
Claim your business profile now and gain access to all features and respond to customer reviews.
Dedicated to UK and Irish horse racing, and the people who bet on it. geegeez.co.uk publishes next gen racecards, reports and form tools to give punters more information in less time.
