I've been with the platform for quite some time, and unfortunately, the problems have worsened. I mainly rely on the selection reports that pull data from the database, but they frequently fail, leaving my day unproductive. The Pace predictor also struggles, often misclassifying races. However, the rest of the site is functional, allowing for past performance analysis. While there are valuable aspects to the service, the shortcomings are significant and not justified by the cost. UPDATE: The representative responded and offered a fair resolution, including a partial refund. I initially rated it two stars but increased it to three based on the service's potential for most users. Ultimately, I have profited enough to justify the cost. UPDATE 2: A workaround was provided, improving my experience further. UPDATE 3: After continuous communication, the issues were resolved, and the service has improved greatly, prompting me to give it a full five-star rating.
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