geekay.com

1.3
1.3 Based on 30 reviews

Leading Gaming Retailer in the Middle-East with 38 outlets....

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Unacceptable treatment of customers

I placed an order for a gaming console on 24 November 2025 and paid upfront. For 10 days, I received no updates—no shipping status or delay notice. The order wasn’t even visible on their website, and customer service calls were unresponsive. After I sent a follow-up email, they casually cancelled my order, stating it was out of stock. I was left without my money for nearly a month, and the refund process has been a hassle. This is not just bad service; it’s unethical business practice. If you take orders, communicate properly and process refunds immediately.

1
Date of experience: Dec 15, 2025

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