Review Time
I have yet to have a successful pre-order with this service. Every time I place an order, it ends up delayed or cancelled. I find myself constantly sending emails for updates. My breaking point was a pre-order for a specific item that I still haven’t received, and it’s now out of stock according to the platform. There has been no communication at all.
While visiting the store, I encountered a staff member who spoke to me and my friends in a dismissive manner. We were excited to explore the cool items available, but when we asked about a specific product, he ignored us. This was not the first time I had an unpleasant interaction with this same worker. His attitude was off-putting, and it left us feeling unwelcome. I urge the management to address this behavior, as it affects the overall customer experience.
I placed an order for a gaming console on 24 November 2025 and paid upfront. For 10 days, I received no updates—no shipping status or delay notice. The order wasn’t even visible on their website, and customer service calls were unresponsive. After I sent a follow-up email, they casually cancelled my order, stating it was out of stock. I was left without my money for nearly a month, and the refund process has been a hassle. This is not just bad service; it’s unethical business practice. If you take orders, communicate properly and process refunds immediately.
I strongly advise against purchasing products from this service. Their pricing is outrageous and misleading. They sell items at inflated prices and bundle them with worthless extras, which they do not disclose upfront. This practice is deceptive and may violate consumer protection laws. Customers deserve clear pricing without being tricked into purchasing unnecessary items. Do not waste your money here.
I have never had a successful pre-order with the service. Every single one I make is either delayed or cancelled. I always have to send emails first before I get any updates. My last straw was the pre-order for a specific item. I still haven’t received it, and it's now out of stock according to the platform. There has been no communication at all.
I bought a card and paid with my credit card but never received the code. When I contacted support, they asked for sensitive information to verify my identity, which feels like a scam. I requested a cancellation and refund and am still waiting for a response. Please be cautious.
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Leading Gaming Retailer in the Middle-East with 38 outlets.
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