Needed a new battery for my computer. I made it very clear when booking that a technician should not attend unless they had the battery. Despite repeating this three times, the booking staff didn’t listen.The technician later told me he contacted Geeks2U multiple times to obtain the model number so the battery could be pre-ordered, but received no response. I also received no appointment reminder from Geeks2U.The technician arrived on time and was professional, but without the battery, making the visit a complete waste. He contacted Geeks2U on my behalf to explain how unhappy I was. Geeks2U emailed to cancel the appointment and said they would call me — they never did. I called again and was promised a callback, which also never happened.The technicians are fine. The problem is Geeks2U’s booking and customer service team — disorganised, unresponsive, and clearly unconcerned. I would not recommend this company.
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Geeks2U provides same day computer repairs for your PC, Mac, laptop or home network. We have computer technicians all across Australia from Sydney to Perth.
