Review Time
I regret to report that the advice and service provided to fix my PC reboot issues was the worst I have ever received and, I will not recommend this service to anyone. I have provided specific feedback through the Geeks2U website.
Finally had a heart to heart with the manager & things were sorted out. They were apologetic about the 2 no show aberrations * confusions on free accountability offerered. The trouble reaching me is that the call came in from a number that was reported as spam * not their free call number so I declined calls. I'm more than happy to contine dealing with them now things have been sorted out.
DISGRACE & SCAMThey advertise no fix no fee. At the end of the booking process, I asked for confirmation if no fix no fee applies and she told me that it doesn’t. So I canceled the booking and she tried to persuade me that I can’t.The booking process was also absolutely unprofessional; the agent was trying to connect me with a service person for 20 min…during this time, I could hear her vulgar behaviour.I called Jim”s it on 131546 and received a completely different service.In other countries I could submit a court case for this unprofessional behaviour in Australia sadly we cannot.
Bob from Geeks2U arrived 5 mins early on New Year's Day. Having my comms break down was not a great start to 2026 but Bob sorted it all out for me. I was thrilled to be able to get it fixed on the public holiday and suddenly 2026 was back on track for me. I would definitely use Geeks2U again and I would specifically ask for Bob. Excellent Service ⭐⭐⭐⭐⭐
Needed a new battery for my computer. I made it very clear when booking that a technician should not attend unless they had the battery. Despite repeating this three times, the booking staff didn’t listen.The technician later told me he contacted Geeks2U multiple times to obtain the model number so the battery could be pre-ordered, but received no response. I also received no appointment reminder from Geeks2U.The technician arrived on time and was professional, but without the battery, making the visit a complete waste. He contacted Geeks2U on my behalf to explain how unhappy I was. Geeks2U emailed to cancel the appointment and said they would call me — they never did. I called again and was promised a callback, which also never happened.The technicians are fine. The problem is Geeks2U’s booking and customer service team — disorganised, unresponsive, and clearly unconcerned. I would not recommend this company.
Sadly my experience with geeks2u was not good. I told them that one of the keys on my keyboard was not working. I expected that the technician sent out would be able to open the laptop nd clean the keyboard. Instead, and without asking me first, he did a factory reset on my machine. Reinstalling the software I need has already wasted a day of my time, and my backup in cloud will take about a week to complete restoring all my files. Not a happy bunny!
I've used Geeks 2U several times, having techs visit me at home, and more recently working through remote access. From the first phonecall to the techs who fixed my issues, everyone...EVERYONE has been polite, professional, understanding, respectful, empathetic, punctual and thorough. They explain in terms I, a 72year old disabled pensioner, can understand and answer all questions honestly and knowledgeably. I highly recommend Geeks 2 U to ANYONE having IT issues.
sent a email regarding a data save on a laptop in october of this year, for computer freaks they never answer there email???? like, how good can you be when its 2 months later and no reply.not impressed just another typical touch self from touchers of others, and online booking etc means...ring us now.useless garbage full of wanna bee's that just will never be.think the drugs at college/uni F there brains
Do not recommend. Organised a same day appointment. Phone call at end of the due hour saying they couldn't come but booked for 7-8 same evening. Reorganised plans to be home. Another no show no contact. Reached out to them via email. No response. I recommend using geeks to fix. Called with 10 min after hours to book for following morning. Sent a due time in morning and was here on time and knowledgeable
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Geeks2U provides same day computer repairs for your PC, Mac, laptop or home network. We have computer technicians all across Australia from Sydney to Perth.
