I have had Geico for both my personal home & auto for 5-6 years. They have made 2 major errors, one that has cost me a little over $1K and the other is too scary to think about. On my home insurance, they accidentally insured the wrong home. After a long call providing details on my home, and signing off on the correct home, I received mailed policy documents to my home, for another home with a completely different address (one I didn't own that was on my driver's license at the time). Thank God I opened up the packet and caught it.
The other error was on my auto policy. When calling to inquire about my deductible, it somehow got filed as a claim (even though nothing was claimed or paid out). The unfounded claim went unnoticed (but my rate went up several hundred over two years) until I got a quote from another company and it came up on my record. Geico apologized for the error but was unable to remove the claim, and it has taken correcting it with Lexus Nexus to get it off my record, so it's no longer a barrier in my getting a market-rate policy. What a mess.
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