I ordered my stones on November 11th but never received a delivery date. After inquiring, I received a tracking number, only to find out my stones had been sent to Scotland, while I live in York! When I asked about this mix-up, I was told not to worry and that my order would arrive soon. That was two weeks ago. I’ve contacted them multiple times with no response. I had to start reclaim procedures with my bank, which I didn't want to do; I just wanted my order. I feel hopeless about my son's Christmas present arriving. Despite many positive reviews, I can't understand why my order has gone so wrong. I checked with Royal Mail, who informed me that the delivery address was incorrect. I confirmed that my details were accurate, and they said only the sender could resolve this issue. The seller did not offer to send a replacement and instead pressured me to stop the bank reclaim process. I just wanted what I paid for!
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At GemstoneBank.com, we stand as Region’s Leading Online Gem Store With an established reputation as global wholesale dealers in Natural Gemstones, Minerals, and Jewelry, we are committed to delivering excellence.
Our diverse collection includes gemstones, crystals, mineral specimens, all sourced directly from prestigious gem mines.
