Hi all, Please don’t trust this company. I placed an order and paid for it. They sent me an email saying the order shipped and it would take 5 weeks. After 5 weeks I did not receive the order and emailed them. They did not respond so I created a dispute with the bank. Then they got upset and emailed me saying they never received my email and my order shipped.
I told them I would only drop the dispute if they could prove the order is coming to my address and name with a US carrier. They could not provide that evidence saying the tariffs and backlog caused the delay. They say it should arrive in 14 days but the tracking info they sent me on 17track website (which never stated my name and address ) says 45 additional days after being shipped on Oct 31st and getting on a plane on Nov 5th. They also gave me a handwritten note with my name saying it shipped. They have also sent warehouse photos of packages which could have came from anywhere on the internet or AI. They also sent me an official notice about mail being suspended as of November 18th which contradicts their tracking information.
On top of that they constantly emailed and messaged me saying they will take legal action if I didn’t drop the dispute. AVOID buying here at ALL costs! Terrible!
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At GemstoneBank.com, we stand as Region’s Leading Online Gem Store With an established reputation as global wholesale dealers in Natural Gemstones, Minerals, and Jewelry, we are committed to delivering excellence.
Our diverse collection includes gemstones, crystals, mineral specimens, all sourced directly from prestigious gem mines.
