I placed an order with Genepro in early August (Order #74852G4), and their finance department confirmed payment on August 21st.The FNSKU labels were generated promptly, but shipping labels were delayed due to poor communication between their warehouse and sales departments.After two months of follow-ups regarding the pending documents and order status, we were finally told that the shipment couldn’t be processed because of missing shipping labels. We sent those labels on October 3rd, yet we still haven’t received any update on our order status, expected delivery date, or tracking information.The continued radio silence from their team despite multiple follow-ups feels deceitful and unprofessional.I strongly advise other Amazon sellers to exercise caution when dealing with Genepro. Hopefully, they respond soon and ship the products we’ve already paid for.Update (18 Nov)To date, we have not received any update from Genepro regarding the status of our inventory. Their representative, Trisha, responded to only one of the many emails we sent and agreed to the November 14th deadline, yet we’ve had no correspondence since.On top of that, their CEO, Brian Parks, sent a “Final Legal Demand for Payment” via email, despite their own finance department having already confirmed all payments and invoices as cleared back in August.The notice references a restocking fee, but no inventory has been shipped, nor have we received any communication about shipment.At this point, it appears to be a series of delay tactics from an unreliable company.Wholesalers and distributors should be extremely cautious when dealing with Genepro.
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