I subscribed October 15, 2024. No tracking number received by November 6, so emailed. Had to call them out on Facebook to get a response AND email another 4 times; they swore I’d receive my order by Thanksgiving week. No tracking number, no updates. I cancelled my subscription the day before Thanksgiving; and they refunded my money. Then they sent a text telling me they planned to charge my account again on 12/3; I emailed both the designated customer service rep AND generic customer service to say i had cancelled the subscription and don’t charge me. They charged me ANYWAY, and as expected, have shipped nothing nor responded to my emails. While on Facebook I found a post by someone saying their website was closed down due to lack of payment. They are still soliciting new business and running “sales” even as multiple customers are commenting on their Facebook posts and page saying they haven’t received product and cannot reach customer service. Stay away!!!The company wants clarification of my complaint. I read MULTIPLE complaints on Facebook, posted on their NEW posts promoting a NEW sale that, just like my experience, the money was taken from our accounts but we did not receive any product, nor could we get any response from geneprotein customer service. Then when several of us went to the website, IT WAS NO LONGER ACTIVE. So we had no way except Facebook to reach out and try together our money back with no guarantee of success. Geneprotein is still getting complaints about poor service (taking money, not shipping product and ignoring emails to customer service emails). Not sure how much more clear I can get. Because I called them out publicly on MULTIPLE POSTS for MULTIPLE DAYS IN A ROW, they finally responded to ME and refunded my money- but I ordered in OCTOBER and my problems were not resolved until after CHRISTMAS, and I had to threaten to involve my bank for a chargeback. Just because I was successful at getting my money back does not change my opinion of their company when many, MANY of their customers are STILL UNABLE TO GET THEIR MONEY BACK. This company remains trash and if I could rate them ZERO stars I would. **second edit**Geneprotein claims I’m not a “real customer”. I can provide copies of the emails sent, the receipt from my purchase, and the eventual correspondences with my credit card company. It’s sad that this company would try to claim that I am lying rather that FIX THEIR ISSUES. I find it highly amusing they say they have no record of my email, because they had no problem with it prior to me filing this complaint. Yall are just shady as heck. Your company is slimy and scammy and I hope more people complain here. If folks don’t believe me, they can feel free to check Facebook- unless they’ve been deleted (which they have been deleting negative comments), there are MANY consumers complaining. Some who were subscribed for months but now are not receiving product and cannot reach customer service. Fix your company and stop trying to lie. You can bet I’ll be sharing your response far and wide on Facebook and anywhere else that I see your ads. You give shit customer service and then lie about it. I have screenshots but cannot post them so I will copy and paste.“T*** R**** L*******2d •Do not order from Genepro Protein!They are not delivering products ordered from November, December and January. They don't respond to emails and don't answer their phones.& Like @ Comment @ Send & Share90• 12Most relevant •H***** B*****Wtffff they're my favorite.Ughhh2d Like ReplyAnd to think, you told me the order their product!2d Like Reply@Tina Ramirez LangfordTiffani Mallie it was great while it lasted”“Kim AbelsThey also went up $20 from Nov. I bought it for $38 in Nov and now it's $57 for 45 servings2d Like ReplyAmanda Childs BehelerNot returning my emails or calls either but took my $$$1d Like ReplyRebecca Rush ShortI'm having the same issue: ( ordered almost $400 worth of products and crickets…”“TLI did a BBB complaint. They're saying my order was shipped and I needed to call my mail carrier. If they looked at their sight and my orders, they would see for themselves that my orders have not shipped.Luckily of have screen shots, bank records and proof from USPS that they have never received the packages.”“BBI ordered this on 12/13/24 and haven't gotten it as of yet. Left email! Took my money that day. No communication. No tracking number. Really upset1w Like ReplySJBBB same1w Like ReplyView 5 more replies...Write a reply...VZSCAM - Out of business??Never Shipped product, still waiting since 12/3. No response from customer service, CEO Brain, etc..Shipping contact said they don't have the product. Will take your order online and not deliver.”T**** M*****
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