If I could give ZERO stars, I would. Buying travel insurance with Generali was one of the biggest mistakes I’ve ever made. I booked a surprise trip, paid extra for their “Travel Protection,” thinking I was being smart and responsible. My partner got seriously sick, and I had to cancel. That’s exactly why I got the insurance in the first place — but guess what? Generali doesn’t actually PAY.Instead of a refund, Spirit Airlines kept more than 50% of the money and gave me the rest as a travel credit. When I contacted Generali to file a claim, their answer was basically: “Wait 12 months. If you don’t use the credit, then maybe — just maybe — we’ll consider reimbursing you.”And not just that — to get that “maybe,” I have to document every detail, explain the situation over and over, submit proof from the airline, confirmation from doctors, and probably a blood sample too. All for something I already paid to be protected against.Bottom line: They delay, deflect, and make it nearly impossible to get reimbursed. This is not protection — it’s a scam disguised as peace of mind. Don’t waste your money. Don’t fall for the fake security. Use another provider or skip insurance altogether — it’s the same outcome.Avoid Generali at all costs.UPDATE:As of today 04/08/2025 The Insurance just told me that I don’t even have to wait for a reimbursement, because the reason why I had to cancel, is not insured! This proofs my point from the beginning. DON’T WASTE YOUR MONEY BY GETTING A GENERALI INSURANCE!!!
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A leading provider of travel insurance and other assistance services for consumers and business partners around the world.
Founded in 1991 and based in San Diego, California, we've helped millions of travelers through tough situations over the years. From common travel issues like canceled trips and delayed travel, to on-the-ground 24/7 assistance with emergencies like hurricanes and medical evacuations by helicopter, we're there when your travel or your customer's travel doesn't go as planned.See more
