generalrv.com

1.4
1.4 Based on 41 reviews

...

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Job Wright
Disappointed with warranty service

I took my 2024 41’ RV from Long Island, NY, to the west Chester location for a warranty issue. It was a long, expensive drive. They had to order parts, which left my unit sitting there for about a month, and with the weather getting colder, I had to decide to winterize it. They charged me almost $900 to winterize my unit, which I felt was a rip-off, given that it was their fault my unit sat there. I will never buy from this dealership again. They lied about warranty issues I could handle locally, which turned out to be untrue. I had to travel across the country for service, and they seemed indifferent to my situation. I've even lost friends as customers due to my experience. Take my advice and stay away from this dealership.

1
Date of experience: Jan 16, 2026

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