Well, it's plain to see that I and my spouse are not the only General RV customers that have had an awful experience! Here's our story. We purchased a Nexus Rebel 35R a few weeks ago. When signing the purchase agreement, the finance guy told us that he would be scheduling a date and time of our liking with the Service Dept. to install the added options. When we showed up for that appointment, Service tells us that no such appointment was made. I had to spend almost 7 hours at their facility when it should have taken only 4! But wait, there is more! When signing the purchase agreement, that same finance guy told us that we had to make a decision, right there and then, about whether or not we wanted any of the options they had to offer. He gave us no time to think about items that could, over the course of the 20 year finance, add an additional $20K to the cost of the RV. That my friend is "heavy pressure sales", but it all seems to be a day at the office for General RV. So, when were out on the road, a problem developed with the slide out cover and needed to be repaired. We cut our trip short to bring the vehicle back to Florida for service. Once back, we called General RV first thing the next morning to schedule an appointment. We were told that someone would call us by 6 pm that day....that did not happen. And at 4:42 pm on day 2 of waiting to get that call.....still no call! If we had known a month ago what we know now, there is no way in hell we would have bought from General RV. In our view, they are nothing more than a bunch of kiddies in a romper room looking to see who they can screw over next. If you're thinking about an RV, we strongly suggest that you don't go to General RV.
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