I had a concerning and frustrating experience with my 2025 vehicle, which has under 15K miles. I encountered a malfunction with the Valet Mode, revealing a significant technical flaw and a lack of timely customer service—a disappointing combination for a luxury vehicle. After activating Valet Mode, I found myself unable to deactivate it, leading to a complete system lockout. The dashboard became nonfunctional, which is alarming for a modern luxury SUV that relies on digital systems. With essential information unavailable, I faced both usability and safety issues. I reached out to the dealership for help, but they were unable to assist. When contacting customer service, I received a disheartening response. The representative could not offer immediate troubleshooting or a temporary fix, stating my issue would be forwarded to a technical team that might take up to seven days to respond. This is unacceptable for any vehicle, especially one marketed on reliability and premium support. Operating a vehicle with a critical failure is impractical and unsafe, leaving me unable to trust a car where a single feature can cause such significant issues.
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