Review Time
My 2025 vehicle won't start even after a jump. I contacted the roadside assistance and was advised to call back tomorrow. When I attempted to file a complaint on the company's website, I was logged out automatically. This is far from premium service!
I am reporting a deeply unsatisfactory and concerning experience with my recent luxury SUV, which has less than 15K miles. I encountered a malfunction related to the vehicle’s Valet Mode. This incident has highlighted not only a significant technical flaw but also a troubling lack of responsiveness from customer service—an unfortunate situation for a vehicle marketed as a luxury product. Upon activating Valet Mode—a feature that should be simple and reversible—I found myself completely unable to disable it afterward. The system became unresponsive, effectively locking me out of basic functions. More alarmingly, the vehicle’s dashboard stopped working entirely. In a modern luxury SUV that relies heavily on digital systems, this represents a serious operational failure. The driver is left without crucial information or control displays, raising both usability and safety issues. After experiencing the malfunction, I visited the dealership, which was unable to help. The dealership and I reached out to customer service in hopes of a quick and effective resolution. The response I received was far from reassuring. The representative could not provide any immediate troubleshooting steps, nor guide me toward a temporary fix. Instead, I was informed that my issue would be forwarded to a technical team, who might take up to seven days to respond. Seven days. For a vehicle with a non-functional dashboard. This timeline is unacceptable for any car owner, but particularly troubling for a brand that prides itself on refinement, reliability, and premium support. A critical systems failure should warrant immediate attention—definitely something more than a weeklong wait. Due to the inability to disable Valet Mode and the dashboard remaining inoperable, I am essentially driving a partially disabled vehicle. The lack of access to standard driver information is both impractical and unsafe. I cannot reasonably trust a vehicle whose core systems can be rendered ineffective by a single feature malfunction. For a brand-new luxury SUV, this situation is simply indefensible.
I had a concerning and frustrating experience with my 2025 vehicle, which has under 15K miles. I encountered a malfunction with the Valet Mode, revealing a significant technical flaw and a lack of timely customer service—a disappointing combination for a luxury vehicle. After activating Valet Mode, I found myself unable to deactivate it, leading to a complete system lockout. The dashboard became nonfunctional, which is alarming for a modern luxury SUV that relies on digital systems. With essential information unavailable, I faced both usability and safety issues. I reached out to the dealership for help, but they were unable to assist. When contacting customer service, I received a disheartening response. The representative could not offer immediate troubleshooting or a temporary fix, stating my issue would be forwarded to a technical team that might take up to seven days to respond. This is unacceptable for any vehicle, especially one marketed on reliability and premium support. Operating a vehicle with a critical failure is impractical and unsafe, leaving me unable to trust a car where a single feature can cause such significant issues.
I purchased the 2025 model, but upon delivery, the rear sensors were nonfunctional. They provided a loaner vehicle while they searched for another at a higher price point, which I accepted since my trade-in was already completed. After my first oil change, I discovered the rear camera sensor had fallen in. I requested a repair under warranty, but the service manager claimed it was due to external factors, citing dirt on the car. When I picked it up, the marks came off easily. Despite my attempts to show them there was no damage, they refused to inspect it. I contacted customer care, but they sided with the service manager's claims. After escalating to corporate, they also dismissed my concerns. I was advised to file a complaint, which has led to further frustration. They even suggested that my minor scratch caused the sensor issue, despite my car being in perfect condition. I've never encountered such poor service before, and I regret not choosing a different brand.
I am extremely disappointed with my experience. The brand promotes itself as offering ‘white glove service’, but my reality has been far from that. After purchasing my vehicle, I was promised exceptional service, yet the local service center has closed and I am not receiving a loaner car. This is not the luxury experience I expected.
I can only give one star as I encountered a sales representative who was incredibly rude and dismissive. His responses were unprofessional, and it seems the company’s stated values do not reflect the behavior of their staff. I requested information from management but have yet to receive a response. His replies were vague and unhelpful, illustrating a disconnect from the company's advertised standards. Based on this experience, I am hesitant to consider this brand further.
My experience with the company has been disappointing. They advertise Korean hospitality and valuing owners as ‘honored guests’, yet my interactions have shown otherwise. I purchased a new vehicle with a promotional offer for a free home charger, but I never received it despite meeting all requirements. Their customer service treated me as if I were trying to defraud them rather than fulfilling their promise. After months of back and forth, I have given up on the issue. While I love my car, the national company’s service is lacking.
I bought the electrified model based on its impressive specifications. The car performs brilliantly, but the service from the company has been frustrating. They have not invested adequately in customer support infrastructure, making the experience difficult. I would advise others to avoid this brand due to their inadequate service.
I brought my vehicle in for a wash, and the staff acknowledged there were no issues prior. Afterward, I was informed of a significant crack, which they agreed was likely a defect. However, the company has failed to address the situation adequately, providing no resolution after several delays. It seems that without a recall, they are unwilling to stand behind their product. This is not how a luxury brand should operate.
I visited the dealership and was impressed by the staff's knowledge and helpfulness. They took the time to assist me in choosing specifications and colors. I appreciated being shown the underground garage to view multiple vehicles, which helped me make an informed decision. I have now ordered my car and look forward to delivery.
Claim your business profile now and gain access to all features and respond to customer reviews.
gomechanic.in
airport-taxi.uk
nasibov.me
parkster.se
cyclesolutions.co.uk
maxspeedingrods.com
myperfectebike.com
llccars.co.uk
discovercars.com
dpfdr.co.uk
