genesis.com

1.5
1.5 Based on 111 reviews

...

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Ben Smith
Disappointed with the luxury service

I am extremely disappointed with my experience. The brand promotes itself as offering ‘white glove service’, but my reality has been far from that. After purchasing my vehicle, I was promised exceptional service, yet the local service center has closed and I am not receiving a loaner car. This is not the luxury experience I expected.

1
Date of experience: Nov 10, 2025

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