genesis.com

1.5
1.5 Based on 111 reviews

...

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Susanna Brown
Issues with windshield and service response

I brought my vehicle in for a wash, and the staff acknowledged there were no issues prior. Afterward, I was informed of a significant crack, which they agreed was likely a defect. However, the company has failed to address the situation adequately, providing no resolution after several delays. It seems that without a recall, they are unwilling to stand behind their product. This is not how a luxury brand should operate.

1
Date of experience: Oct 10, 2025

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