genesis.com

1.5
1.5 Based on 111 reviews

...

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iB3lgium
Lack of customer service from the brand

My experience with the company has been disappointing. They advertise Korean hospitality and valuing owners as ‘honored guests’, yet my interactions have shown otherwise. I purchased a new vehicle with a promotional offer for a free home charger, but I never received it despite meeting all requirements. Their customer service treated me as if I were trying to defraud them rather than fulfilling their promise. After months of back and forth, I have given up on the issue. While I love my car, the national company’s service is lacking.

1
Date of experience: Oct 17, 2025

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