Appalling post customer repAppalling customer service repBought GV70 May 2023A week after service, car broke down on Saturday 15th June 2024, battery flat. Road side assist came, tow truck driver scratched the panel whilst trying to shift the gear to neutral. Also forcefully towed it as it was still in parked gear.Needed it to attend a wedding on Sunday. Had no vehicle on Sunday until I want to call road side assist to jump start it.17th June Monday - called the service manager Andrew Taylor who was attentive. Organised for someone to pick it up and a loan vehicle.Customer service just replied the email and said yeah someone is attending to you.I called customer service to ask how are they going to compensate for the inconvenience. They should at least provide extended warranty or something. Customer service rep said they are a flowon call centre and not really part of Genesis, it has been escalated. At least they were kind and empathetic And that customer rep will reply within 3 working days and since my complaint was Monday, I should hear back by Wednesday..Tuesday service manager called said there’s a fault with the alternator, will have it towed to the dealership on Wednesday. He will give me an update on Wednesday.It is Wednesday - I have not heard back. I rang the customer service - James. I have not met a worse customer service rep. He basically said there is absolutely nothing they can do to compensate me for my experience, they will not provide me with any extended warranty. He was just rude and showed no empathy for the inconvenience this has caused me. Talked over me. Should not be in customer service. Look, even if there was nothing they could do, he could have been nice and apologetic about it. instead, he threatened and said I could go to any Australian consumer body to lodge my complaint because they are doing everything they can to address the concern.Do not buy genesis. Funnily I have a family friend and my sister looking for reliable SUVs, I will never recommend this vehicle to another. There is no post customer service aside
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