genesis.com

1.5
1.5 Based on 111 reviews

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Sophia Johnson
AVOID THIS BRAND AT ALL COSTS.

AVOID THIS BRAND AT ALL COSTS.Sure the SUV is great fun to drive, and it looks gorgeous, some recalls and stuff that needs fixing under warranty but cars are rolling computers these days so it's expected there will be glitches. Just try getting them fixed. THIS IS MY FIRST AND LAST GENESIS.Service is horrible, and they just don't care. Not even if you email the Genesis national HQ (in the US anyway) with issues - they don't care. I spent 100k on a car and get treated like I bought a used 1985 Chrysler K-car and they are doing me a favor by servicing it.They use the "valet service is complimentary with purchase" to justify the premium price. LOL GOOD LUCK WITH THAT. YOU CANT EVER GET AN APPOINTMENT FOR VALET.Can't trade it in fast enough. GOING BACK TO LEXUS THIS WEEKEND. NEVER SHOULD HAVE SWITCHED.

1
Date of experience: Jun 10, 2024

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