The company has failed to respond to repeated written communications and has unlawfully withheld a refund. I exercised my statutory right of withdrawal on the same day my account was automatically renewed (08 January 2026) and provided all required information without delay. Under EU Directive 2011/83/EU and §§ 312g, 355, and 357 of the German Civil Code (BGB), the company is obligated to process the refund without undue delay. Despite this clear legal obligation, the company has neither issued the refund nor provided any response. This constitutes a violation of EU and German consumer protection law and a failure to act in good faith.
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Genially is a cloud-based no-code authoring & gamification tools that enables anyone to build interactive training, education, and marketing materials. With AI-powered tools, generate interactive designs instantly and bring ideas to life. With over 1,500 customizable templates, users can create stunning presentations, interactive images, infographics, gamifications, and more.
Designed for educators, businesses, and communication professionals, Genially enables interactive learning, powerful storytelling, and engaging experiences.
Elevate marketing and sales with interactive presentations, proposals, and infographics. Analyze audience engagement and maintain visual consistency with Brand Kit. Work collaboratively in real time and optimize content effortlessly.
Make learning more engaging and interactive with Genially. Create educational games, flipped lessons, and dynamic visuals. Integrate with Google Classroom, Moodle, and Microsoft Teams for a seamless experience.
Boost student engagement with multimedia-rich lectures, gamification, SCORM, and LMS integration. Foster collaboration and track learning outcomes with analytics.
Genially’s Live Games & Quiz Builder make engagement effortless. Create interactive quizzes in minutes, choose from multiple question formats, and track results in real time. With Live Quizzes and gamified activities, turn any lesson or presentation into a competition. No more boring slides—just pure engagement.
Stand out with interactive campaigns, digital brochures, and persuasive presentations. Save time with ready-to-use templates designed for impact.
The platform integrates with external content like videos, audio, and social media, making it easy to bring ideas to life and captivate any audience.
With Genially, you don’t create slides, you create interactive experiences.See more
