geniepoint.co.uk

1.2
1.2 Based on 61 reviews

...

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Hodierna
Company wastes customers time app useless

Tried to charge at Morrisons Norwich. No instructions on machine, had to download app that required huge amounts of totally unnecessary personal info including the make, model and year of my car. Took almost 30mins as writing is tiny. Cable too short do had to wrangle it into car even though I have a mini! Charger OK but then could not release it as app didn't work properly! Had to ring customer service who did release it, but basically said everyone who calls says the same thing. Why can't you respond to feedback by improving User Experiences? Just get contact less! No one wants an app!!! I'll never use this again, charging on the go is annoying anyway why make it longer for no reason!!!!

1
Date of experience: Jun 14, 2024

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