They don't deserve any stars at all. Investing or being a customer here is not worth it. My overall experience has been nothing short of horrific. The excuses provided have been poor and the lack of accountability is appalling. They closed my account without explanation, undermining my 30 years of loyalty. It feels like a slap in the face after all the time and effort I've dedicated to them. I had to borrow money from family to manage basic needs, which speaks volumes about their disregard for customer welfare. I'm 70 and dealing with serious anxiety and health issues, and the undue stress they've caused is inexcusable. Apologies mean nothing when they were forced to reopen my account.
Claim your business profile now and gain access to all features and respond to customer reviews.
At Genisys Credit Union, we think you should love your financial institution. When you bank with Genisys, we know you will!
Here at Genisys, we are owned by our members so we are focused on providing outstanding service and value. Each and every day we are guided by our company values to be Trustworthy, People-Focused, and to provide Quality Service. We exist to serve our members’ interests, not stockholders. Genisys consistently leads several “best credit union” lists in the communities we serve in Michigan, Minnesota, and Pennsylvania. This recognition is based on the products and service we provide. In addition, we are ranked among the nation’s top credit unions for safety and soundness.See more