The application process quickly became a nightmare. They should have asked for my maiden name or any previous names at the start, but instead, my Social Security number was suddenly deemed invalid due to my name change. I provided a photocopy of my SSN, but they questioned its validity. They then requested my birth certificate or passport, which should have been asked for at the beginning. Now, I'm looking at other financial institutions because this has turned into a frustrating ordeal.
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At Genisys Credit Union, we think you should love your financial institution. When you bank with Genisys, we know you will!
Here at Genisys, we are owned by our members so we are focused on providing outstanding service and value. Each and every day we are guided by our company values to be Trustworthy, People-Focused, and to provide Quality Service. We exist to serve our members’ interests, not stockholders. Genisys consistently leads several “best credit union” lists in the communities we serve in Michigan, Minnesota, and Pennsylvania. This recognition is based on the products and service we provide. In addition, we are ranked among the nation’s top credit unions for safety and soundness.See more