They are claiming I canceled my gap insurance policy, which I did not. They say they refunded me and adjusted my monthly payment, but my payment has remained unchanged. I've asked for weeks for proof of my cancellation, but multiple agents have said they can't find it. Now they claim to have found forms that I never signed. This situation is unacceptable, and I will be pursuing legal action.
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At Genisys Credit Union, we think you should love your financial institution. When you bank with Genisys, we know you will!
Here at Genisys, we are owned by our members so we are focused on providing outstanding service and value. Each and every day we are guided by our company values to be Trustworthy, People-Focused, and to provide Quality Service. We exist to serve our members’ interests, not stockholders. Genisys consistently leads several “best credit union” lists in the communities we serve in Michigan, Minnesota, and Pennsylvania. This recognition is based on the products and service we provide. In addition, we are ranked among the nation’s top credit unions for safety and soundness.See more