We got a loan through them for a camper and that was a mistake it seems. I used their online system to send a message and be contacted but all they did was send an email saying they couldn’t help and needed me to call. That’s was the point of the email, to get a call from them. I have been on hold for an hour and have not had any luck with their callback system. I’ll have to pay my note but I do not know my account number because it was not on any of the paper work and the info provided will not allow me to create an account. I absolutely do not recommend using this credit union if you want customer support.
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At Genisys Credit Union, we think you should love your financial institution. When you bank with Genisys, we know you will!
Here at Genisys, we are owned by our members so we are focused on providing outstanding service and value. Each and every day we are guided by our company values to be Trustworthy, People-Focused, and to provide Quality Service. We exist to serve our members’ interests, not stockholders. Genisys consistently leads several “best credit union” lists in the communities we serve in Michigan, Minnesota, and Pennsylvania. This recognition is based on the products and service we provide. In addition, we are ranked among the nation’s top credit unions for safety and soundness.See more