I applied for a debt consolidation loan and the financial officer told me that they wrote it up as a usd car loan RATE to give me a lower rate. What happened is they attached a lien to my car (which I own and have clear title) and did not tell me. I talked to a young man in the loan dept and he never returned my calls. This credit union is very dysfunctional and they lie to you and then say you agreed to the lien. I'm going to try one more time to change the terms of the loan, if they refuse I may have to take legal action. I hope we can settle this easily.
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Here at Genisys, we are owned by our members so we are focused on providing outstanding service and value. Each and every day we are guided by our company values to be Trustworthy, People-Focused, and to provide Quality Service. We exist to serve our members’ interests, not stockholders. Genisys consistently leads several “best credit union” lists in the communities we serve in Michigan, Minnesota, and Pennsylvania. This recognition is based on the products and service we provide. In addition, we are ranked among the nation’s top credit unions for safety and soundness.See more