After three decades as a customer, my recent experiences have been disappointing and filled with unethical behavior. Two years ago, they closed my account unlawfully just before my pension deposit, despite it being a routine process. The reasons given were irrelevant. I contacted regulatory authorities, leading them to reopen my account, but it felt like they were doing me a favor, especially with my social security at stake. This has led to severe issues for me, and I'm left handling the consequences of their incompetence. I appreciate the support from another financial service during this difficult time. At 71, with health issues, the stress they've caused is unacceptable. I've taken legal action against them, which shows how they treat loyal customers.
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At Genisys Credit Union, we think you should love your financial institution. When you bank with Genisys, we know you will!
Here at Genisys, we are owned by our members so we are focused on providing outstanding service and value. Each and every day we are guided by our company values to be Trustworthy, People-Focused, and to provide Quality Service. We exist to serve our members’ interests, not stockholders. Genisys consistently leads several “best credit union” lists in the communities we serve in Michigan, Minnesota, and Pennsylvania. This recognition is based on the products and service we provide. In addition, we are ranked among the nation’s top credit unions for safety and soundness.See more