This institution used to be a reliable credit union, but it has expanded significantly, building numerous new locations to attract customers. Unfortunately, in doing so, they have compromised their values and heavily invested in the lobby. The leadership has drastically increased funding for lobbying efforts, seemingly to benefit their own interests. It's disheartening, especially considering the credit union was established to provide an alternative to traditional banks. Additionally, this once family-oriented credit union is not ADA compliant; each branch only has a drive-up ATM, leaving those with mobility issues without access. Their ATMs are particularly challenging for individuals with conditions like Parkinson's or essential tremors. I've also noticed their treatment of individuals with special needs is concerning. I recommend that all customers inquire about how much is being funneled into political campaign funds through the current leadership's lobbying efforts.
Claim your business profile now and gain access to all features and respond to customer reviews.
At Genisys Credit Union, we think you should love your financial institution. When you bank with Genisys, we know you will!
Here at Genisys, we are owned by our members so we are focused on providing outstanding service and value. Each and every day we are guided by our company values to be Trustworthy, People-Focused, and to provide Quality Service. We exist to serve our members’ interests, not stockholders. Genisys consistently leads several “best credit union” lists in the communities we serve in Michigan, Minnesota, and Pennsylvania. This recognition is based on the products and service we provide. In addition, we are ranked among the nation’s top credit unions for safety and soundness.See more