I have been a client since 2022. On January 2, 2026, I received a transfer of about 950 EUR. Immediately, my account was blocked, requiring me to complete "Selfie Verification" in the app. For 20 days, I couldn't access my funds due to a malfunction in the app. Every attempt to complete the "Face Check" resulted in an error: "An error occurred while exchanging data with the KYC TPP provider." I sent screenshots of this issue to support multiple times. On January 19, they provided an alternative check link, which I successfully completed three times. However, on January 20 and 22, I was blocked again and told to return to the app for the "Face Check," which still didn't work. Support responses were repetitive and ignored the app's technical issues. My funds are inaccessible. I cannot use them or return them to the sender. Ticket ID: s38097... (Semen Narkevich). Please fix your app or accept my completed verification manually! Update: January 23, 2026 - My account was unblocked today. The review worked. Thank you.
Claim your business profile now and gain access to all features and respond to customer reviews.
Genome is a licensed Electronic Money Institution regulated by the Bank of Lithuania since 2018.
We provide online financial services for businesses, merchants, and individuals across Europe and globally. Our services include dedicated IBAN accounts, SEPA Credit and Instant transfers, SWIFT transfers for businesses, multi-currency accounts, currency exchange, and virtual and physical Visa debit cards.
For merchants, Genome offers pay-by-bank payment acceptance through open banking, enabling fast, secure, and cost-efficient transactions without cards.
Genome brings payments, accounts, and merchant services together into a single, regulated financial ecosystem designed for international operations and growth.See more
