I feel the need to warn others about the '15-day trap' employed by this service. After successfully passing verification, I wasn't charged immediately. Instead, they waited for the 14-day cooling-off period to expire. Only after that did the monthly fee of 20 EUR appear as a debt. When I reached out to the support team to close my account and request a waiver for a service I never used, they coldly informed me it was 'too late' since the 15 days had passed. This appears to be a calculated tactic: remaining silent for 14 days, then imposing an excessive fee when users can no longer withdraw from the agreement. A fee of 20 EUR per month for a personal wallet is outrageous. They are not offering a genuine service; they are trapping users in debt. It's best to avoid this service. They seem to prioritize exploiting legal loopholes rather than being transparent and respectful to customers. There are far better options available that don't resort to such underhanded tactics.
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Genome is a licensed Electronic Money Institution regulated by the Bank of Lithuania since 2018.
We provide online financial services for businesses, merchants, and individuals across Europe and globally. Our services include dedicated IBAN accounts, SEPA Credit and Instant transfers, SWIFT transfers for businesses, multi-currency accounts, currency exchange, and virtual and physical Visa debit cards.
For merchants, Genome offers pay-by-bank payment acceptance through open banking, enabling fast, secure, and cost-efficient transactions without cards.
Genome brings payments, accounts, and merchant services together into a single, regulated financial ecosystem designed for international operations and growth.See more
