I am reporting Genome (Maneuver LT, UAB) for a gross violation of EU payment regulations.
On February 4th, I received an email notice about massive new fees (20 EUR/month) effective from February 14th. This is only a 10-day notice period.
According to Article 54 of the EU Directive 2015/2366 (PSD2), payment service providers MUST provide at least 2 months (60 days) notice before any changes to fees. Genome is deliberately ignoring EU law to grab money from customers' accounts.
Look at Revolut or Wise — they actually respect their customers and follow the 60-day notice rule. They don't pull "surprise" charges overnight.
I have officially filed a complaint with the Bank of Lithuania (Lietuvos bankas) and the European Consumer Centre (ECC Net). To all affected users: don't let them get away with this. Report them to the regulator at lb.lt.
Proof of violation Email notice dated Feb 4, 2026. Fee charged March 1, 2026.
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Genome is a licensed Electronic Money Institution regulated by the Bank of Lithuania since 2018.
We provide online financial services for businesses, merchants, and individuals across Europe and globally. Our services include dedicated IBAN accounts, SEPA Credit and Instant transfers, SWIFT transfers for businesses, multi-currency accounts, currency exchange, and virtual and physical Visa debit cards.
For merchants, Genome offers pay-by-bank payment acceptance through open banking, enabling fast, secure, and cost-efficient transactions without cards.
Genome brings payments, accounts, and merchant services together into a single, regulated financial ecosystem designed for international operations and growth.See more
