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The director Linda Mullin spoke to me as crazy, not mentally ill.

I was out of medication and had an emergency that left my medication not a priority because I was there for so many others. I called the office this past Friday and left a message. I then called again Monday and left 2 detailed messages in two different voicemails. No call back. They were aware I had no medication left and could not get there during their hours. I called this morning and Kerrie answered from the main office and said no doctors would talk to me because they are in meetings and won't answer, and refused to take a message. She said I need to be seen there's nothing else she can do. I stated I had an emergency. She just didn't care. I then called back and asked for her name and 10 minutes later, I had the mental health facility call me back. The front desk receptionist was one that didn't call me back. But she did today. She said she couldn't leave a message for the doctor. He wasn't in. And she couldn't get anything called in. I HAVE to be seen. I asked to speak to the director and she said she was in multiple meetings and could not talk to me. When I also asked if she can give me Kerry's last name to report, she said it is policy she can't. Yet she gave me the therapist I've never seens information the last time I was seen and also both doctors. So what is different for a last name of a receptionist? I had work during the hours. I called out of work and went in and the doctor let me know he was there at 9:43am when I spoke to the front desk and that it should have been put through or a message should have been taken. I was VERY upset, and they tried to use my "no medication" as an excuse, but wouldn't you be? No call backs. Nothing. They treated me like I was a child, and spoke down to me, all but the amazing doctor I saw. And guess what? When I said I was reporting them, who shows up during their busy schedule? The director. I called the main number and asked Kerry for her full name. She put me on hold and never picked back up. I called 7 times after. I know excessive but I wanted to prove that every single one of those times I called, she picked up and hung up. The director said there is no need to fire someone that does that, just will retrain. Does anyone think retraining someone who hangs up on mental health patients is appropriate? I think that is taken too lightly. People are mentally ill who come here and this can cause a death, it can cause so much. It worries me as I come from a family who suffers from mental health and how you treat your patients is important. Oh, and I did try to give the director a hug and she rudely said no "boundaries" in a really rude and unwelcoming manner. I then went to the main office because I wanted to explain to Kerry why I was upset. I was very calm by then, not crying or upset anymore. . By the time I got there the director already ran over and moved Kerry so I couldn't speak with her. I called to report this matter from there so the director could be available. She then said I have to leave the premises. When we left and were walking outside I asked how she can be a director and tolerate this. She said she's been in this field for a long time and can now tell the difference between mental health and crazy. And looked at me and walked away. A director. Her name is Linda Mullin. These facilities are so important due to so much. Outbursts of all kinds are done by mentally ill because of mistreatment and ignorance. This is one of them and should be addressed immediately.

Date of experience: Dec 12, 2018