Hello,I am submitting this message as a formal complaint regarding the use of your service.My service credits (US) were fully charged while the platform remained non-functional due to repeated bugs and system errors over a period of five (5) consecutive days.During this time, no usable or operational application was delivered, despite the continuous consumption of credits.Charging credits for a service that is not operational constitutes a failure to deliver the service as advertised and may qualify as an unfair or misleading business practice under applicable U.S. consumer protection standards.I hereby request:a refund or reinstatement of the consumed credits, oran equivalent remedial commercial solution.If this matter is not resolved promptly, I will consider further steps, including public reporting and payment dispute procedures.Please confirm how you intend to resolve this issue.Sincerely,christine
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