My husband received a ring as a gift, and we were thrilled to get it. Unfortunately, it didn't fit — but we were initially unconcerned because the company promotes a return/exchange policy. I contacted them right away to start the exchange process, and they initially replied promptly, indicating they would honor their policy. However, the next email was a complete turnaround. They changed their response, and after numerous exchanges, they are now refusing to follow through on their own policy or assist me in any manner. This has been extremely disappointing and frustrating. Due to their unwillingness to fulfill their commitment, we are now left with a ring that my husband cannot wear. I am very dissatisfied with the customer service and the lack of integrity.
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