I purchased cat calming collars from GentlePaws based on their advertised “30-day money-back guarantee” and claims that customers can “try” the product risk-free. After trialling the collars on my cats with no improvement, I requested a refund within the 30-day period.I was then told refunds are only accepted for unopened products and that I must pay tracked international return shipping from Australia to Canada. When I asked how a product can be “tried” without being opened, I received no response, despite continued promotional emails.I feel the guarantee is misleading and not honoured as advertised.They also changed the advertising on their website seemingly in response to my push back, but refused to reply to me. The advertising is still misleading, despite the changes.
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Welcome to Gentle Paws Supplies, your premier destination for top-quality cat essentials. Discover our extensive range of cat supplies, including cozy beds, comprehensive car safety kits, engaging toys, and stylish accessories. Enhance your cat's comfort and safety with our thoughtfully curated collection. At Gentle Paws Supplies, we prioritize your pet's well-being with products designed for ultimate satisfaction.See more
