I ordered a sideline cape for Christmas, expecting it to have a fleece lining and a sizing chart. However, the item I received lacked the fleece lining and resembled a cheap, bulky shell that didn’t match the measurements. Getting a refund has been incredibly difficult; after many emails, they offered a partial refund of 40% while insisting I keep the item. Alternatively, I could return it at my own cost, which involves shipping to an international address that would cost around $50. This return address is misleading compared to the one listed on their website. Overall, this experience feels like a scam, with a product that is not as advertised. I strongly urge others to stay away from this company.
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