Review Time
I ordered a sideline cape for Christmas, expecting it to have a fleece lining and a sizing chart. However, the item I received lacked the fleece lining and resembled a cheap, bulky shell that didn’t match the measurements. Getting a refund has been incredibly difficult; after many emails, they offered a partial refund of 40% while insisting I keep the item. Alternatively, I could return it at my own cost, which involves shipping to an international address that would cost around $50. This return address is misleading compared to the one listed on their website. Overall, this experience feels like a scam, with a product that is not as advertised. I strongly urge others to stay away from this company.
I ordered a sideline cape as a Christmas gift, expecting a fleece lining based on the advertisement and sizing chart. What I received was just a cheap shell that looks like a bulky trash bag and doesn't match the provided measurements. Getting a refund has been a struggle; after several emails, they offered a 40% partial refund while insisting I keep the item or return it at my expense. The return address is international, costing about $50 to ship, which is misleading given their U.S. address. This company clearly engages in fraudulent practices with subpar products. I recommend avoiding them.
I ordered a replacement for my 8-year-old jacket, which was depicted on their website. The jacket I received was far from the pictures and my original one. When I sought a refund, they only offered a store credit of 15% of my purchase. I strongly advise against purchasing from this company; it feels like a scam. I've contacted my credit card company to dispute the charge.
I ordered a jacket on November 21, 2023, but the company didn't provide shipping details or any communication after taking my payment. I reached out in early December, as it was a Christmas gift. Initially, they claimed there was an issue, then asked for an extra $45 for shipping due to my location. I questioned how they could determine my location without knowing my address. They said they would refund my money if I didn't want to pay the extra shipping, which was nearly half the jacket's price. After several confusing emails, they stated it was shipped expedited, then claimed it wasn't sent. They eventually offered a refund while keeping 25%. Since then, I've received no response despite multiple requests. This has been the worst experience I've had with any company, and I suspect they are trying to extract more money after the purchase. I've escalated this to my payment service in hopes of recovering some funds. Please avoid this company!
I ordered two jackets on Cyber Monday in November. I received an email on December 29, 2021, stating my order was canceled due to items being out of stock and that a refund would be processed shortly. As of February 17, 2022, I still haven't received my refund. They do not respond to chats, emails, or calls, forcing me to contact my credit card company for assistance. I will never order from this company again.
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