I ordered a replacement door shelf for a refrigerator, but the unit I received was broken. The company refused to replace it or issue a refund without seeing the box, a sticker, and a photo of the shelf. I sent a photo but found their process for replacing a damaged order frustrating. It’s already difficult to manage without a door shelf for my next guests, and questioning my integrity makes it worse. If the company doubts its returning customers, I have no interest in continuing to do business with them. Their response suggested I hadn't been in touch when I've been trying to resolve this for days. Now they want even more evidence from me, like a picture of the inside of the refrigerator, as if I don't know what part I need. This assumption is insulting since I’ve purchased the same part from them before. I fear there will be further unreasonable demands, and I suspect they will ultimately deny my request for a replacement part that I've already paid for. I strongly advise against purchasing anything from this company.
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Founded in 2015, Genuine Replacement Parts is a web-based appliance part marketplace with the largest selection of original equipment manufacturer parts available on the internet. Headquartered in Fort Walton Beach, Florida, we ship nationwide from over eighty warehouses throughout the United States and Canada.
