The nearest store is quite far from me, and since I don't drive, it’s more economical to have my orders delivered rather than spend on multiple bus fares. I've shopped online with this company many times, and while I enjoy the convenience, there are serious concerns regarding customer treatment. There are frequent issues with customer service, missing items, or receiving damaged goods. Customers expect to get what they pay for, and there's significant room for improvement in customer care standards. If these complaints are being read, I hope they are taken seriously. Our purchases keep the business running, whether in-store or online. The situation is becoming increasingly frustrating. The customer service team needs retraining, and it would be wise to reconsider partnerships with couriers that do not meet service expectations. My parcel has gone missing yet again, sent to the wrong address. I appreciate the £10 discount offered, but it loses its value if the delivery fails again, leaving me at a loss.
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