We are writing to express our deep disappointment with the service provided at our wedding. The assigned photographer's behavior compromised our experience, and the photos taken were of poor quality. The company's response to our concerns was dismissive, lacking the responsibility we expected. Instead of working with us to resolve the issues, we encountered defensiveness. When we raised our concerns, they offered a non-disclosure and a partial refund, which felt more like an attempt to silence us than a genuine effort to address our complaints. This approach is troubling as it suggests a priority on reputation over customer satisfaction. We're sharing our experience to inform future clients about our dealings. Despite any settlement offer, we are committed to sharing the truth about our experience. Rating Breakdown: • Quality of Service: 1/5 • Professionalism: 1/5 • Customer Service: 1/5. This review reflects our genuine experience, and we hope it serves as a warning to others.
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George Street Photo & Video is a community of passionate, talented photojournalists. From best friend to fiancé, we document the moments that will forever remind you what a wedding day is all about — love. In all that we do, we aim to inspire you to cultivate a one-of-a-kind affair that truly celebrates your unique personality as a couple. We can’t wait to get to know you and hope you’ll get to know us, too!See more
