I would rate this service even lower if possible. The scheduling process for the photos was confusing. I couldn't communicate with the photographer until just a week before the shoot, which seems to be a common issue based on other reviews. During the shoot, it felt rushed, and we barely utilized half of the time we had paid for due to changes in our wedding plans. The quality of the photos was disappointing, with poor angles, lighting, and positioning. The lens used made everyone appear larger than they are, including my best man, who is not at all large. It was evident that the photographer was just taking random shots rather than capturing thoughtful, intentional moments. We expressed our dissatisfaction to the representative about the final product. She was the one who brought up compensation options, including a financial refund. We don’t expect a full refund, just a partial one due to the subpar quality of the photos and the time used during the shoot. After sharing our concerns, we had to wait over a week for a response, which required us to follow up first. They are unwilling to provide a financial reimbursement. Instead, they offered three items, including 50 complimentary edits: - Fine Art Album ($1,000 value) - $500 Print Credit - Up to 30x40 Canvas Print ($380 value) - Replica Albums Bundle - Set of 2 ($425 value) - Up to 20 Extra Album Pages - 50 Images ($300). We had already mentioned that among the few usable photos, we edited them ourselves and do not want any further edits from their team as we no longer trust them with our images. My question to the representative is: if you're willing to provide these services and show their values, why not just give us the refund we requested? Surely those costs would cover our refund and prevent my wife and me from providing such negative feedback. Unless those values are inflated to deceive unsuspecting couples into paying excessive amounts. ($1,000 for an album? Seriously?)
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George Street Photo & Video is a community of passionate, talented photojournalists. From best friend to fiancé, we document the moments that will forever remind you what a wedding day is all about — love. In all that we do, we aim to inspire you to cultivate a one-of-a-kind affair that truly celebrates your unique personality as a couple. We can’t wait to get to know you and hope you’ll get to know us, too!See more
