The company only offers exchanges, not refunds. I emailed customer support on Monday afternoon and received a response only on Thursday afternoon. I had given up hope for a reply. Other companies typically respond within two days. I find the company's policies frustrating and unhelpful. I requested assistance with a refund and attached my receipts, but the support team replied, 'Yes, we did not assist you, and we did not issue a refund.' What did I do wrong? I simply made a purchase. Now, the company expects me to spend £295 in their shop where most items are unavailable in my size. This policy feels outdated and unfair. I will not shop here again. Protect yourself as well.
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Discover the 2019 fall winter collection | Gerard Darel
