I bought a coat from this company and wasn't happy with the quality considering it's worth almost £300. It felt more like a coatigan. I wanted to return it but they made it impossible. Firstly I tried to key my details on their return page but it wasn't accepting my order code so they sent me the address to return it to. Then when I had to fill out the form for the parcel company I needed information but I couldn't get through to them (GD) via phone or email to retain this info. They answered in the beginning but then stopped answering altogether at one point. They don't allow you to return products to their UK boutiques. I opened a dispute against them with PayPal but they insist I must send back the parcel to get my money back even though I explained if information I need is missing from the form it may be rejected at customs. I called up their UK store for help and the lovely lady tried to help but then the manager of that store said they're not allowed to give out GD's phone number. I just think all this is quite dodgy and I'm surprised they're still running a business. I also saw in reviews when customers send their parcel back it's the wrong address and PayPal gave me a different address to send it back to them also. In the end I messaged them on social media they still couldn't help me. I contacted another of their London stores and finally the Lady said I can bring it there for her to refund giving excuses they've been having problems (yeah right) it's not a coincidence you're receiving so many bad reviews GD you're crooks!
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Discover the 2019 fall winter collection | Gerard Darel
